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COVID-19: YOUR DELIVERY

Our warehouse team and couriers are working around the clock to do their absolute best to get your order to you as quickly as possible in these unprecedented times, and we kindly ask that you wait an additional 2-3 working days before getting in touch with our customer service team. 

If your order contains items that are both In Stock and Made to Order/Out of Stock, all items will be shipped together once the entire order is available. If you would like to receive the In Stock items sooner, please ensure you place a separate order for those items alone.

Thank you for your understanding and for choosing us!

UK STANDARD DELIVERY 

Processing times 24 to 48 hours.

Estimated Shipping Time 3-5 working days (excludes public holidays)

Free on orders on or over £60£2.95 on orders under £60

UK NEXT WORKING DAY DELIVERY 

This service will cost £4.10.

Must be ordered before 10pm Monday - Friday.

Processing times 24 to 48 hours.

Estimated Shipping Time 1-2 working days (excludes public holidays)

Orders placed on Saturday or Sunday will be dispatched Monday and arrive on the following working day. 

Please be advised that Next Working Day Deliveries still include our 24 to 48 hours processing time. Those deliveries are prioritized and dispatched faster where possible. 

*Please note all delivery frames are only estimates and can change due to busy periods, holidays and other seasonal changes.

EUROPE/INTERNATIONAL DELIVERY

Processing times 24 to 48 hours.

Europe Standard (UNTRACKED) £5.65 -£12.70 (Based on weight)

Europe Tracked £9.95-£14.95 (Based on weight)

International Standard (Rest Of World) - £7.90-£21.30 (Based on weight)

International Tracked (Rest Of World) - £12.30-£23.45 (Based on weight)

Royal Mail aims to deliver items sent with Standard Delivery to Europe in 3-5 working days and Rest of World in 6-7 working days.

*Please note these are only estimates and can change due to busy periods and other seasonal changes.

Lost / Stolen / Damaged parcels
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel.

By purchasing with For Dog Lovers you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail.

Please note: For Dog Lovers will not be handling additional taxes, import duties, customs charges etc that may occur when shipping outside of the UK - these, should they arise, are to be paid by the customer.

Some items that are available in our store might be prohibited imports to your country and therefore will be caught by customs and destroyed, along with any other items you have ordered. It is your responsibility to check what items are restricted to import in to your country prior to order. No responsibility or compensation will be provided to items destroyed by customs in the event they are destroyed due to being prohibited.

For any questions regarding shipping please email us at info@fordoglovers.uk

We really hope you love every For Dog Lovers item you purchase, however, if you do need to make a return you're welcome to do so. We have a 30 days return policy, which means you have 30 days after receiving your item/s to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

How to return your item(s):

To start a return click the following link -https://fordoglovers.uk/a/returns and fill in the returns form. If your return is accepted, we will send you a confirmation email that you can proceed with the shipment of the parcel. Items sent back to us without first requesting a return will not be accepted. Package your unworn item(s) and include the packaging slip. If packaging slip is unavailable, please go to your email and print off your original order receipt that includes your order number.Send the item(s) back to:

For Dog Lovers

100 Rally Building
68 South Grove
London, E17 7FT

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We are not liable for lost or undelivered packages due to wrong address

Non-returnable items: ID Tags, Sale Items, Exchanged Items and Gift Cards Products may not be returned.

Email info@fordoglovers.uk if you have any questions about your return. Please include your order number in the subject line of the email. 

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
We know online shopping can be stressful sometimes and we want to make this experience as smooth as possible for You. Hence, we are happy to extend a courtesy re delivery for an item/s you would like to exchange. Simply follow the instructions above for returns. Once we receive your return we will send the exchange and we will notify you this has been done via email. Please ensure you have provided information for the new size you would like to receive via note left with the returns form or via email.

Kindly note Exchange will be available once per order and when placed from UK.

Please be advised that exchanges are being dispatched with our Standard Delivery Service. Should you wish to receive the new item with Next Day delivery, you have the option to purchase that separately. Simply send us an email you would like to opt in for this service on your exchange and we will send you an invoice. 

Kindly note exchanges on Seasonal Sales & Flash Sales items are not possible.

Refunds 
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take up to 7 working days for your bank or credit card company to process and post the refund too.