Frequently Asked Questions

Simply click the unsubscribe link at the bottom of any email from us. Alternatively, email us at info@fordoglovers.uk and we'll remove you from our mailing list.

Absolutely. We take data privacy seriously and handle all personal information in accordance with UK data protection law. You can read our full privacy policy here.

No — you can check out as a guest. All you need is your contact and shipping details. However, creating an account makes it easier to track orders and manage returns.

We include as much detail as possible in each product description, including materials, sizing, and care instructions. If you have a specific question, please contact us at info@fordoglovers.uk.

Due to high demand, some products sell out quickly. You can sign up for back-in-stock email notifications directly on the sold-out product page. We also regularly restock popular lines, so it's worth checking back.

Yes! Each product page includes a sizing guide to help you find the perfect fit for your dog. We recommend measuring your dog's neck and chest girth before ordering. Check our how to measure your dog for a harness for a step-by-step walkthrough. If you're still unsure, email us at info@fordoglovers.uk and we'll help you choose the right size.

Our dog walking sets are bundles that include a matching harness and collar — and sometimes a lead — all designed to coordinate perfectly. Buying as a set saves you up to 30% compared to purchasing each item separately. Browse our full range of dog walking sets & bundle offers.

If you need to change your delivery address, size, or any other detail, please contact us at info@fordoglovers.uk within 12 hours of placing your order. We'll do our best to make the amendment before your order is dispatched, but we cannot guarantee changes once processing has begun.

Our team begins processing orders quickly, so please contact us within 12 hours of placing your order if you need to cancel. Email us at info@fordoglovers.uk and we'll do our best to accommodate you.

First, check that you're entering the code exactly as it appears (codes are case sensitive). Also check the terms of your code, as some discounts may not apply to sale items or cannot be combined with other offers. If it's still not working, email us at info@fordoglovers.uk and we'll be happy to help.

We accept all major debit and credit cards including Visa, Mastercard, Maestro, American Express and Discover. We also offer flexible payment options via Klarna and Clearpay.

Simply email us at info@fordoglovers.uk with your order number and reason for return. Our team will provide you with full return instructions. Please ensure items are returned in their original condition.

Yes — and we're proud to be one of the very few UK pet accessory brands to offer this. If you'd like to exchange your item for a different size, simply follow the returns process and select 'Other' as your reason, adding a note with the size you require. Once we receive your return, we'll dispatch your exchange at no extra charge using our Standard Delivery Service. Free Exchange is available once per order and applies to UK orders only. If you'd prefer your exchange to arrive sooner, Next Day Delivery is available for an additional fee — just email us at info@fordoglovers.uk and we'll send you an invoice.

We offer a 60-day returns window from the date of purchase. If you're not completely happy with your order, please contact us at info@fordoglovers.uk and our team will guide you through the returns process. Refunds are processed within 2 working days of your return arriving back to us, and may take up to 7 working days to appear in your account.

Your order should arrive within the timeframe of your chosen delivery method, which you can check in your order confirmation email. You'll also receive a tracking link once your order has shipped. If the delivery window has passed and your order hasn't arrived, please get in touch at info@fordoglovers.uk.

Your courier will make multiple attempts to deliver your parcel, or may leave it in a safe place. If you're shipping with Evri, you can manage your delivery preferences — including a preferred safe place or delivery day — via the Evri app or website. Royal Mail will leave a calling card with redelivery instructions. If delivery is unsuccessful after all attempts, your parcel will be returned to us and you will be refunded.

Yes! Once your order has been shipped, you'll receive a tracking number by email. If you shipped with Evri, you can track your order at evri.com. Royal Mail orders can be tracked at royalmail.com.

We offer the following shipping options for UK orders:

• Evri Standard Shipping (2–3 business days) — £3.59
• Evri Express Delivery (1–2 business days) — £4.95
• Royal Mail 48 Tracked (2–3 business days) — £3.95
• Royal Mail 24 Tracked (1–2 business days) — £5.49

Free standard shipping is automatically applied at checkout on all UK orders over £50.