Frequently Asked Questions
- Are you shipping as normal?
Yes, we’re still open 24/7 to accept orders in the UK. We are following the necessary safety measures and guidelines to keep providing you with your favourite For Dog Lovers products.
- Where is my order notification?
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.
- How do I return my order?
Our returns are continuing to operate as normal. Refunds will be processed within 2 days of your return arriving back to us. It may take up to 7 working days to appear in your bank account once it has been processed.
- What payment methods do you accept?
We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, as well as flexible payments Klarna and ClearPay.
- How do I purchase a gift card?
To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout you will receive an order confirmation with your gift card confirmation within 24 hours. To buy one of our gift cards please click here.
- How long can I use the gift card for?
Your gift card is valid for 12 months from the date of purchase.
- My discount code didn't work?
Please check that you’re entering the discount code exactly as it appears (case sensitive).Secondly, check the terms and conditions of your code if the item is on sale the discount may not be valid on this product. If it’s still not working, please email us at firstname.lastname@example.org and our team will be able to advise you further.
- What delivery options do you offer?
Standard Delivery (3-5 working days)- £2.95 or free delivery when you spend £40 or over.
Next Working Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday) - £4.95.
- Can I track the status of my order?
Yes, you can. Along with your order confirmation, once your order has been shipped a UK tracking number will be sent over to you so you can track your order, we currently ship with Hermes and you can track your order here.
- What happens if nobody's in when my order is delivered?
As we currently ship with Hermes, your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect. If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use the Hermes web chat service and they’ll be happy to pass the information on to the courier. It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible. If Hermes have attempted to deliver your parcel after three attempts this will then be sent back to us and you will be refunded.
- Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at email@example.com.
- Can I cancel my order?
Once you have placed an order with us our team works hard to make sure we are promptly starting to pack and process your order. Please let us know no later than 12 hours after the order has been placed if you wish to cancel it and we will do our best to accommodate you, if this is possible.
- Can I amend my order once it has been placed?
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order. Please let us know no later than 12 hours after the order has been placed if you wish to cancel it and we will do our best to accommodate you, if this is possible.
- Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at firstname.lastname@example.org.
- How can I find out if you'll be getting back in stock a product?
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. Some items are available to pre-order. You can also sign up to receive a product notification when your favorite item is available again! We include the option to sign up for back in stock email notifications on all of our sold-out products.
- Do I need to set up an account to make an order?
No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!
- Is my personal information kept private?
- How do I unsubscribe from your newsletter?
Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us at email@example.com and we can remove your information from our database completely.
Products & Stock
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