To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping 

 Can I make an exchange?

We know online shopping can be stressful sometimes and we want to make this processas smooth as possible for You. Hence we are happy to extend a courtesy re delivery for an item/s you would like to exchange.

 

  • Follow the instructions above for returns
  • Once we receive your return we will send the exchange 
  • Please ensure you have provided information for the new size 
  • Kindly note exchange will be available once per order
  • Please be advised exhanges are being dispatched with our Standard Delivery Service
  • Seasonal Sales & Flash Sales Items are not exchangable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.